A claim or a quote with an owner and a status
Industries
Insurance
A case, a document, a decision. Custom software around how handlers already work, not a slogan about AI.
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The file has to be the same one
Insurance software here is quotes, claims, documents and the handler’s file. SJ Technologies builds custom portals so a case is not a mailbox and a shared drive: who owns it, what arrived, what was decided, and an audit trail.
We do not bolt a chatbot onto a claims process that does not need one. Classification and extraction earn their keep only where a human still reviews the harm. Policy admin you cannot switch off stays a join, unless the brief is a rewrite.
The records that have to agree
What arrived, stored where the next handler can find it
What was done, visible without opening ten threads
A person in the loop where a wrong answer would cost
What we build for insurance
The same jobs every handler already has: a case, a document, a decision, and a person in the loop. Built as custom software.
The case file
Staff and, where the brief needs it, a customer view of the same case.
Read moreDocuments and decisions
What arrived, stored where the next handler can find it, with a status they can stand behind.
Where AI helps
Classification and extraction tied to a workflow, with human review.
Read moreThe core you keep
Policy admin you cannot switch off is a join, unless the brief is a rewrite.
How we treat insurance work
A case file handlers will open, not a mailbox. Documents and decisions in one record. AI only where it earns its keep, with a person in the loop. Joins to policy admin named in the scope.
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