Application maintenance

SJ Technologies is a UK IT agency. Application maintenance is the work after go-live: patches, dependency upgrades, small change, and a named owner when something fails. Hours and response times sit in a support schedule. We prefer to maintain what we built, and we will say so if an estate we did not write would be guesswork.

• A named owner and a written response time.
• Patches and small change without a full project restart.
• A record of what was raised and what was changed.
• Escalation to the people who built the system, when we did.