IT help desk

SJ Technologies is a UK IT agency. IT help desk services cover L1, L2 and L3 support for clients, infrastructure and applications we have agreed to look after. You get a way to raise a ticket, a response time in writing, and an engineer who already knows the system.

• L1, L2 and L3 support with a written response time.
• A record of what was raised and what was changed.
• Escalation to the people who built the system.
• Hours and channels agreed in the support schedule.

L1, L2 and L3 support for the systems we look after.