One diary for patients, reception and clinicians.
Case study
A clinic booking platform
Harbour Clinic · Bristol, UK
We designed and built a booking platform: date and time selection, clinician choice, and a confirmation the clinic could stand behind.
Angular.NETSQL ServerAzureSMS
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- Location
- Bristol, UK
- Duration
- 4–6 months
- Industry
- Healthcare
- Project type
- Web development
About the client
A multi-site clinic in Bristol needed patients to book without calling reception, and clinicians to see the same diary on the desk and on a phone.
Paper lists and a shared inbox were double-booking slots. The brief was a booking product that reception, clinicians and patients could all use, with a written scope for reminders and a clinician roster.
Project overview
We designed and built a booking platform: date and time selection, clinician choice, and a confirmation the clinic could stand behind.
The work covered the public booking flow, the staff diary, and a small set of operational reports. Integrations were limited to email and SMS reminders agreed in the scope.
Technologies
Angular.NETSQL ServerAzureSMS
Duration
4–6 months
What we shipped
Web development
Page screenshots
1 / 3
Functionality
Patient booking by site, clinician and slot Shared diary for reception and clinicians Clinician profiles, credentials and availability Email and SMS reminders on a written timetable Move, cancel and report on bookings without a second system
Solution
Patients pick a site, a clinician where the clinic allows it, and a slot. The diary is the same record reception sees. Clinician profiles, credentials and availability sit in one place. Reception can move or cancel a booking without a second system. Reminders go out on the timetable in the scope. Failed sends are visible to staff, not silent. The product is a web application with a layout that works on a phone at the desk. Source and hosting stay with the client under the contract.
Project results
Fewer double-booked slots from a shared inbox.
Reminders in the same product as the booking, not a separate mailbox rule.
A written scope for what was in and out before build started.
Customer review
“The diary is the same one reception sees. Patients book without calling, and we are not chasing a shared inbox for double-booked slots.”
Daniel Vant, Client, UK
Next step
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