Case study

A delivery tracking app

Routebay · Manchester, UK

We built a tracking app around the scan events the depot already produced: pickup, in transit, out for delivery, and delivered.

Angular.NETAzureMapsMobile web

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Location: Manchester, UK
Duration: 5–7 months
Industry: Logistics
Project type: Mobile development

About the client

A regional carrier in the North West needed consignees to see where a parcel was, without a phone call to the depot.

Drivers already had a handheld for scans. The gap was a customer-facing track page and a live status the operations desk could trust.

Project overview

We built a tracking app around the scan events the depot already produced: pickup, in transit, out for delivery, and delivered.

The public side is a tracking ID and a map. The operations side is the same events, with a contact path when a stop fails.

Technologies

Angular.NETAzureMapsMobile web

Duration

5–7 months

What we shipped

Mobile development

Page screenshots

1 / 3

Functionality

Tracking by consignment ID
Live status from handheld scan events
Map of the last known scan and ETA where the carrier can give one
Operations view of the same history the customer sees
Named contact path when a stop fails

Solution

A tracking ID opens a live status, an ETA where the carrier can give one, and a simple map of the last known scan.
Scan events from the handheld land in the same store the customer page reads. There is not a second spreadsheet for “where is it”.
When a delivery needs a person, the app offers a contact path to the desk that owns the round, not a generic inbox.
The first release was a mobile web app so drivers and customers did not wait on store review. Native wrappers stay an option in a later scope.

Project results

Consignees can check a shipment without calling the depot.

Operations and the customer see the same scan history.

Failed stops have a named contact path.

A map and ETA only where the carrier can actually support them.

Customer review

“Customers check a tracking ID instead of ringing the depot. Operations sees the same scans, so we are not arguing about two versions of the truth.”
Mr. Matt W., Operations lead, UK

Next step

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